// Profile

Accomplished people-first manager with 20 years of experience leading cross-functional teams in SaaS, eCommerce, and FinTech.

Managed a $14MM big data product portfolio, drove successful security initiatives, and delivered innovative solutions across design and product management.

Expert in Agile methodologies, user experience, and fostering collaboration to achieve business goals.

// Specialties

• Project management
• Software development lifecycle
• Process improvement
• Team building
• Organizational development
• Agile methodologies
• Regulatory compliance
• Vulnerability remediation

// Professional Experience

• Manage end-to-end portfolio of big data products with combined revenue of $14MM, ensuring profitability and growth
• Serve as the Engineering Manager for multiple remote teams, utilizing Agile methodologies to deliver projects on time and under budget
• As a Product Owner, manage the software development lifecycle for a varied portfolio of data solutions
• Lead with data-driven decision making, advocating for superior user experiences for both external and internal clients
• Design product strategy and roadmaps that align with business goals and stakeholder input
• Facilitate departmental meetings between leadership, sales, and developers to ensure alignment and progress
• Spearhead time-sensitive financial operations for the ART, including creation of AFEs, facilitation of audits, and oversight of timekeeping
• Orchestrate a successful pilot program to identify and remediate security vulnerabilities using Checkmarx, Rapid7, and Cisco Vulnerability Management
• Ensure compliance involving privacy and data security, including CCPA, CDPA, CPA, GLBA, HIPPA, PCI DSS, SOX, and UCPA
• Create and maintain internal and external technical documentation to support product development and client needs
• Supervise data fabrication and data contract maintenance to ensure data integrity and compliance

• Develop original IP in the casual game space for iOS, Android, PC, and Nintendo Wii, expanding the company's multi-platform portfolio
• Create in-game art, level designs, and sound effects to enhance player engagement and game quality
• Execute guerrilla marketing strategies to increase brand awareness and drive user acquisition

• Drove a small team of developers and designers to deliver high-impact projects within time and budget
• Defined user experience best practices and approaches for the functionality of a SaaS website management tool, improving usability
• Developed wireframes, mockups and functional designs for a proprietary content management system and marketing platform, improving usability
• Developed strategies for mobile websites and user interactions to maximize the value of client websites
• Documented software functionality through a library of robust and user-friendly end-user training documentation
• Conducted usability testing and SEO analysis to optimize website performance and user engagement
• Managed third-party software integrations for eCommerce and fitness studio management, expanding platform capabilities

• Ensured online systems are available, meeting performance expectations and meet security requirements to support business continuity
• Fostered relationships between departments, ensuring smooth coordination and open communication in an atmosphere of trust
• Troubleshot system outages and critical bugs, minimizing downtime and maintaining user satisfaction
• Recommended future-state technology to drive innovation and efficiency
• Updated time-critical content throughout Creative Memories web offerings, including support of international markets to ensure global growth
• Oversaw website analytics and search engine optimization to increase traffic and improve search rankings

• Oversaw projects from inception to completion while adhering to aggressive deadlines, deadlines, ensuring timely delivery
• Coordinated the efforts of programmers, designers and content providers to achieve project objectives
• Trained clients in the use of proprietary software, increasing adoption and satisfaction
• Developed marketing materials and oversaw campaigns to drive product awareness and engagement

• Created, designed and maintained external and internal web sites
• Implemented of web-based information products utilizing enterprise component technology
• Managed FileMaker Pro databases
• Developed utility scripts in Perl, C++ and ECL

// Education

St. Cloud Technical and Community College, St. Cloud, MN

• Associate of Applied Science, Marketing and Design

// Volunteering

Great River Chorale

• President of the Board of Directors, June 2018 - June 2020
• Vice President of the Board of Directors, April 2015 - June 2018
• Member of the Board of Directors, January 2015 - April 2015

// Certifications

• Lean Six Sigma - Green Belt Certification